Stakeholder ENGAGEMENT INITIATIVES Frequency Engagement results Topics and concerns raised
Employees Meetings or direct contact; intranet; Daily Safety Dialogues (DDS) Daily Positive relationships, no conflicts Meeting labor demands (wages, benefits and improving work environment infrastructure); ensuring health and safety in the workplace; training and development; career plan
Customers   Contact by phone and e-mail; audits; technical visits; presence of the Klabin team at the customer’s facilities (occasional) Customer Portal Daily and on demand Positive relationships, insights for innovative solutions and increased transparency Product quality; price reduction; meeting deadlines; technical assistance; innovation and development of new solutions; transparency in the relationship
Suppliers Contact by phone and e-mail; negotiation meetings Daily and on demand Positive relationships, long-term contracts and established partnerships Revenue (within the deadline); compliance with the terms of the contract; expansion of products offered and units served; higher market value.
Regulatory bodies Contact by phone and e-mail; Contact by phone and e-mail; submission of online forms; Investor Report Financial statements; investor portal; Daily and on demand Positive relationships, long-term contracts and established partnerships Payment of taxes and fees; job and income generation; support for social projects; compliance with legislation, standards and technical standards; improving the relationship to a more frequent and consolidated partnership  
Investors Meetings or direct contact; IR website; periodic information disclosed by the CV; capital market events; visits to operating units   Daily Positive, mostly long-term relationships Insights, suggestions, recommendations and complaints are referred to Management Evolution of results and prospects, understanding Klabin’s markets, long-term strategy
Communities Communication Channels (e-mail, hotlines, letters, interaction with field employees); face-to-face meetings; annual survey with communities   Daily Close and transparent relationships, open for complaints, suggestions and compliments. Engagement with communities for the management and mitigation of impacts through Direct impacts on people’s daily lives, related to vehicle traffic associate with operations, traffic accidents, noise, odor and dust generation, interference in the use of water, shading in agricultural crops, absence or material damage to fences and borders.