Occupational health and safety

Safe and protected work environments to promote people’s integrity, health and physical and psychological well-being in the performance of their duties and in the course of their lives.

Goals 2030

KSDGs 2030

Frequency rate of Accidents with Leave (own and contracted) below 1.

Frequency rate of direct employee accidents (per million hours worked)    
 2020201920182017
Employees2.672.953.983.43
Coverage100%100%100%100%

Calculation: ACA x 1,000,000/hht

Frequency rate of indirect employee accidents (per million hours worked)    
 2020201920182017
Employees1.591.822.732
Coverage100%100%100%100%

Calculation: ACA x 1,000,000/hht

KSDGs 2030

Accident Severity rate (own and contracted) below 50.

Percentage of units, by maturity level  
 Units2020
Pathological00%
Reactive829%
Calculating932%
Proactive14%
Generative14%
Under assessment*932%

KSDGs 2030

Zero changed lives (direct and indirect employees)

Number of lives changed 
20202019
53

Historical basis calculated as of 2019 (previously, the concept of changed lives was not applied)
Changed lives: significant effects caused by occupational accidents considered very serious and permanent
The concept of changed lives was introduced in 2019 at Klabin Security and refers to significant effects caused by occupational accidents considered very serious and permanent. This is the first year in which we have reported this information detached from lost-time accident (LTA) rates, considering the 2019 baseline for improving negotiations.
In 2020, five lives were changed – 1 in a traffic accident and 4 in accidents while blocking dangerous energies*.

In 2021, the main Safety action plan will focus on the development of this topic, driven by the “I block accidents” campaign, which aims to consolidate the blocking culture throughout our operations with the review of the blocking maps, acquisition of energy isolation devices, team and leadership training and a communication plan to reinforce concepts to employees, thus, reaffirming our commitment to life appreciation across all operations at Klabin.

*Blocking dangerous energies: every power-connected equipment (not just electrical power), must be blocked with padlocks, locks or chains and safety rules must be carefully followed during any intervention.

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Identification of risks and accidents and key highlights

In 2020, the units started to migrate from Operational Risk Assessment (ORA) to Operational Risk Management (ORM) with the training of the Safety team and operationalization of the methodology that should extend throughout the year 2021. Occupational risk management (ORM) is present in Regulatory Standard 1 (NR1), which regulates and provides guidance on mandatory procedures related to worker health and safety. That is, ORM must be used for the purpose of identification, prevention and management of occupational risks.
Thus, the use of software for the consolidation of Klabin’s integrated Occupational Health and Safety Management system was unified.
1. The Contractors Management working group was structured, which advanced in the following actions:Mapping of agreements across all businesses;

2. Identification of opportunities in process efficiency, standardization and cost reduction, optimization of time, roles and responsibilities;

3. Study of AS – IS (view of the current processes of an organization, which shows how a company performs its activities at a given time), TO-BE (view of the future processes of an organization, which shows the best way to conduct the process. It is also called process design) and ROLLOUT (the stage for developing a technology or implementing a policy) to outline a transformational change in the process;

4. Preparation of the occupational risk matrix;

5. Revision of the minimum requirements booklet; and

6. Definition of the criteria of the Contractors’ Safety Committee (COMSECON), whose objective is to align Klabin’s Safety practices in an active and preventive manner with the contracted companies

In behavioral management in 2020, the observation and approach application Safety in Focus was migrated to the Minha Klabin application gallery for the purpose of reducing maintenance costs and making it more accessible and intuitive for the user experience. The Adkar methodology (change management) was used for this migration to ensure effectiveness. Learn more

In the same year, the first Safety Module was built and initiated within the Being a Leader Program, focused on the entire Klabin mid-level leadership, addressing the following topics: Understanding reactive indicators to build awareness of preventive indicators, Safety tools for Leadership, safety culture based on the Hearts & Minds Methodology. The Leadership for Safety module of the Leadership Journey Program was designed with the objective of training the team of coordinators and managers of the Packaging business in the following topics: H&M Methodology, Human Aspects, Health and Safety Management System Tools and Klabin’s Safety Attitude. As a final product, projects for cultural evolution in safety at the units will be addressed.

Another evolution for the topic was the Easy PPE project, a WebApp that guarantees more autonomy for the user and efficiency in the control and cost management of the PPE delivery flow. In 2020, we executed the first three waves of the project:

– 1st Wave: Pilot Project at the Otacílio Costa – Industry and Forestry units;

– 2nd Wave: Rollout – Jundiaí DI and TP Units, Piracicaba, Feira de Santana, Angatuba Industry and Forestry, Goiana and Manaus, totaling 10 units;

– 3rd Wave: Rollout – Preparation for deployment in the Units of Horizonte, Monte Alegre Industry and Forestry, Ortigueira, Betim, Rio Negro, Correia Pinto, Lages, Itajaí and São Leopoldo in 2021

The first pulse survey was also carried out to identify the evolution of safety actions 1 year after the Culture Diagnosis in the Packaging – Corrugated Board (PO) units. For the identified opportunities, a cultural evolution action plan was prepared to be executed in the Health and Safety pillar of the units’ Superar Program.

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Occupational health services and key highlightss

In light of the pandemic, we set up a Crisis Medical Committee to fight Covid-19 and rely on the advice of an infectious disease specialist, intensivist to define strategic corporate guidelines and propose measures to prevent and fight the pandemic and define protocols for prevention, identification and conduct of suspected and confirmed coronavirus cases for own employees, third parties, suppliers, customers and visitors, with daily meetings as of 03/18/2020.

Telemonitoring was conducted for 9,287 suspected and confirmed cases throughout the year. We increased the support team of nursing technicians in the units to assist in caring for employees, with temperature measurement, triage, tracing of cases and conducting rapid tests. We also partnered with a laboratory at the national level for quick response to Covid-19 diagnostic tests and we relied on professionals (doctors and nurses) to visit employees hospitalized in hospitals covered by the healthcare plans offered to the employees and their families.

Additionally, we created the Covid Psychological Support Committee to support the units and map needs and directions, with agility, reception and preservation of mental health.

Occupational health servicesProgram (description)
Flexible working hoursAt the head office (city of São Paulo), employees can enjoy more flexible entry and exit working hours
Work at homeDue to the pandemic, all employees in the administrative area started working from home
Childcare or other benefits for childrenReimbursement of childcare or babysitting assistance to employees or widowed employees
Paternity leave above the minimum established by law20-day extension of paternity leave to parents
Maternity leave above the minimum established by law60-day extension beyond 120 days of maternity leave
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Viver Bem [Live Well] is a comprehensive care program to help employees and their families stay healthy, offering support to improve their lifestyle, promote health, maintain well-being, improve the quality of life in the workplace, and contribute to a more sustainable future. The program’s actions are based on 3 pillars:

Physical Health: we concluded the Ergonomic Work Analysis, created the Ergonomics Committees in all units, in addition to training the members. Also in partnership with the Healthcare Operators, we implemented the concept of Primary Health Care at the Head Office/SP, Goiana/PE and the Mobile Outpatient Care at the Monte Alegre Forestry Unit, taking the Family Doctor and Family Nurse coordinated care to the employees and their dependents.

Emotional Health: we conducted training of the occupational health team (doctors, nurses), social workers, BPs and G&G Coordinators. We deployed the “Psicologia Viva” online service platform [Live Psychology], through individualized sessions with specialist psychologists certified by the category’s council. The service is confidential and performed in an online room. The sessions are free and exclusively for employees. The Employee Support Program (EAP) continues to be granted to employees and dependents. The program offers confidential support or advice in the legal, psychological, social and financial areas. Conversations, campaigns and communications were conducted on the topic.

Social Health: we offer employees financial education consulting with a finance specialist who addresses subjects matters such as conscious credit, for example, free of charge.

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Occupational health and safety rates and figures

Consolidated (direct and indirect employees)

2020201920182017
Number of fatalities as a result of work-related injuries103ND
Rate of fatalities as a result of work-related injuries0,0200,07ND
Number of high-consequence work-related injuries (excluding fatalities)*203ND
Rate of high-consequence work-related injuries (excluding fatalities)0,0400,07ND
Number of recordable work-related injuries**302333400ND
Rate of recordable work-related injuries***5.636.38.8ND

*Accidents with leave that left employees on leave for more than 6 months.

** Accidents with and without leave.

*** Accidents with leave x 1,000,000/hht.

Direct employees

2020201920182017
Number of fatalities as a result of work-related injuries000ND
Rate of fatalities as a result of work-related injuries000ND
Number of high-consequence work-related injuries (excluding fatalities)105ND
Rate of high-consequence work-related injuries (excluding fatalities)0.0300.17ND
Number of recordable work-related injuries229224298ND
Rate of recordable work-related injuries7.857.9710.55ND

Indirect employees

2020201920182017
Number of fatalities as a result of work-related injuries103ND
Rate of fatalities as a result of work-related injuries0.0400.17ND
Number of high-consequence work-related injuries (excluding fatalities)103ND
Rate of high-consequence work-related injuries (excluding fatalities)0.0400.17ND
Number of recordable work-related injuries73109102ND
Rate of recordable work-related injuries2.974.45.93ND
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Occupational illness rate involving direct employees (per million hours worked)

 2020201920182017
Employees0.65.833.433.15
Coverage100%%100%100%100%

The 2020 reduction may also have been impacted by the impaired INSS services due to Covid.

Number of cases of recordable occupational illness involving direct and indirect employees (by region)

  202020192018
North000
Northeast011
Midwest0NANA
Southeast100
South1169
Total21710

The Ergonomic Work Analysis Action Plans (AETs) were completed, we created the Ergonomics Committees in all units, in addition to training the members and providing all material and content through the Business School, thus favoring the outpatient team from the units with concepts, notions, and tools for interpreting AETs and correlating the complaints made by employees at work and the occupational and care services in addition to the investigation of work-related accidents or occupational illness.

Occupational health and safety rates and figures by gender

Employees (consolidated by gender)

2020 2019 2018 
 MenWomenMenWomenMenWomen
Number of fatalities as a result of work-related injuries010030
Rate of fatalities as a result of work-related injuries00.2000.190.00
Number of high-consequence work-related injuries (excluding fatalities)200080
Rate of high-consequence work-related injuries (excluding fatalities)0.390000.190
Number of recordable work-related injuries27131326739010
Rate of recordable work-related injuries9.396.076.711.6611.26.15

Occupational health and safety rates and figures by region

Employees (consolidated by region)

2020   2019   2018   
 NorthNortheastSoutheastSouthNorthNortheastSoutheastSouthNorthNortheastSoutheastSouth
Number of fatalities as a result of work-related injuries000100 00001
Rate of fatalities as a result of work-related injuries0000.0200 00000.08
Number of high-consequence work-related injuries (excluding fatalities)000200 01115
Rate of high-consequence work-related injuries (excluding fatalities)0000.0500 01.620.290.160.14
Number of recordable work-related injuries01454239026 27613557307
Rate of recordable work-related injuries02.737.515.8606.88 6.581.610.129.398.69

Direct employees by region

2020   2019   2018   
 NorthNortheastSoutheastSouthNorthNortheastSoutheastSouthNorthNortheastSoutheastSouth
Number of fatalities as a result of work-related injuries000000 00000
Rate of fatalities as a result of work-related injuries000000 00000
Number of high-consequence work-related injuries (excluding fatalities)000100 01112
Rate of high-consequence work-related injuries (excluding fatalities)0000.0500 01.870.360.190.1
Number of recordable work-related injuries01151172021 17412657214
Rate of recordable work-related injuries03.047.969.3807.5 9.061.89.2710.8110.90

Indirect employees by region

2020   2019   2018   
 NorthNortheastSoutheastSouthNorthNortheastSoutheastSouthNorthNortheastSoutheastSouth
Number of fatalities as a result of work-related injuries000100 00001
Rate of fatalities as a result of work-related injuries0000.0400 00000.19
Number of high-consequence work-related injuries (excluding fatalities)000100 00003
Rate of high-consequence work-related injuries (excluding fatalities)0000.0400 00000.19
Number of recordable work-related injuries0336705 10209093
Rate of recordable work-related injuries01.993.812.9905.1 4.49013.760.005.93

Occupational health and safety rates and figures by business

Employees by business unit: Paper

2020  2019     
 DirectIndirectTotalDirectIndirectTotalDirectIndirectTotal
Number of fatalities as a result of work-related injuries011000 00
Rate of fatalities as a result of work-related injuries00.130.08000 0.000.00
Number of high-consequence work-related injuries (excluding fatalities)000000 33
Rate of high-consequence work-related injuries (excluding fatalities)000000 0.590.28
Number of recordable work-related injuries301545354883 3881
Rate of recordable work-related injuries5.51.93.46.345.365.73 7.47.6

Employees by business unit: Pulp

2020  2019     
 DirectIndirectTotalDirectIndirectTotalDirectIndirectTotal
Number of fatalities as a result of work-related injuries000000 00
Rate of fatalities as a result of work-related injuries000000 00
Number of high-consequence work-related injuries (excluding fatalities)000000 11
Rate of high-consequence work-related injuries (excluding fatalities)000000 0.490.29
Number of recordable work-related injuries151328142337 2135
Rate of recordable work-related injuries7.494.145.448.426.326.98 10.210

Employees by business unit: Forestry

2020  2019     
 DirectIndirectTotalDirectIndirectTotalDirectIndirectTotal
Number of fatalities as a result of work-related injuries000000 22
Rate of fatalities as a result of work-related injuries000000 0.260.12
Number of high-consequence work-related injuries (excluding fatalities)112000 00
Rate of high-consequence work-related injuries (excluding fatalities)0.120.10.12000 0.000
Number of recordable work-related injuries90341249924123 31152
Rate of recordable work-related injuries12,53.447.2612.262.747.31 4.19.4

Employees by business unit: Packaging and Recycled Materials

2020  2019     
 DirectIndirectTotalDirectIndirectTotalDirectIndirectTotal
Number of fatalities as a result of work-related injuries000000 11
Rate of fatalities as a result of work-related injuries000000 0.730.1
Number of high-consequence work-related injuries (excluding fatalities)000000 03
Rate of high-consequence work-related injuries (excluding fatalities)000000 00.29
Number of recordable work-related injuries8188968977 8111
Rate of recordable work-related injuries7.562.716.517.725.237.33 5.810.7

Employees by business unit: Sacks

2020  2019     
 DirectIndirectTotalDirectIndirectTotalDirectIndirectTotal
Number of fatalities as a result of work-related injuries000000 00
Rate of fatalities as a result of work-related injuries000000 00
Number of high-consequence work-related injuries (excluding fatalities)000000 02
Rate of high-consequence work-related injuries (excluding fatalities)000000 00.73
Number of recordable work-related injuries133168513 421
Rate of recordable work-related injuries5.723.415.072.722.432.95 3.75.1
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Occupational Safety Management

The management of the Occupational Safety topic is structured in three pillars:Facilities: Ensure equipment safety and reliability. Improve and maintain the work environment offered to our professionals.

– Facilities: Ensure equipment safety and reliability. Improve and maintain the work environment offered to our professionals.

– Management/Method: Continuously improve the way we address security in our routine. Keep a critical eye on our accident prevention and mitigation procedures by creating and reviewing policies, guidelines and requirements.

– People: Value good practices and encourage our employees to care for one another. Train them on rules and procedures, in addition to bringing leaders closer to the routine.

According to partial data gathered during the 2019 – 2020 audit cycle, the following advances in safety practices were identified:

– Training of the safety team in auditing the Health and Safety Management System (SGSSO);

– Conducting cross-audits with the internal Workplace Safety team as auditors. The intention was to evolve the team’s technical knowledge and absorb the practices of other units/businesses.

– Improvement in the standardization of the SGSSO and Critical Requirements and Activities (RACs) in the units;

– Improvement in the procedure of pre-use inspections in manual equipment;

– Review of working methods for conducting safer activities;

– Implementation of forums for sharing good practices between units; and

– Evolution in the knowledge of the concept and involvement of the leaders with the implementation projects of the RACs in the operations.

In 2020, the Company launched 4 goals related to the topic, linked to the Klabin Sustainable Development Goals (KSDG). They include:
– Zero lives changed (direct and contracted employees);
– Achieve a more advanced level (Generative/Sustainable) in the Hearts and Minds methodology or equivalent
– Lost-time incident frequency rate (own and contracted) below 1;
– Accident Severity rate (own and contracted) below 50.

In 2020, unfortunately, 5 lives were changed – 1 in a traffic accident (classified as work-related fatality by the Brazilian legislation) and 4 in accidents while blocking dangerous energies. As for rates, we continue to implement successive actions, as listed below, to meet the Goal 2030. In 2021, Safety will focus on the development of this topic, driven by the “I block accidents” campaign, which aims to consolidate the blocking culture throughout our operations with the review of the blocking maps, acquisition of energy isolation devices, team and leadership training and a communication plan to reinforce concepts to employees, thus, reaffirming our commitment to life appreciation across all operations at Klabin.

In 2021, 75% of the executive directors currently have a variable compensation tied to Health and Safety performance. Apart from them, 433 leaders (from consultants to managers, which represent 63% of them) also managed to develop variable compensation tied to the company’s specific target.

In addition, the Sustainability Policy is being updated, due to be completed by the end of 2021. Among other points, this process considers the necessary adjustments to comply with the ISO45001 standard.

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Health and Safety Management System

The company maintains its own system, guided by ISO 45000 and in all manufacturing units, with guidelines and procedures focused on loss prevention and the continuous improvement of occupational health and safety processes to preserve life, health and physical integrity of people. The system, which supports the dissemination of the health and safety culture by the company, has leaders as essential partners to implement three fundamentals among employees:

• Visible commitment: demonstrate through attitudes, decisions and words, the involvement and commitment to OH&S as a value;
• Line responsibility: in the deployment, maintenance and improvement of the SGSSO, to guarantee the development, consolidation and resources (human and material) and to ensure best practices and sustainable results; and
• Operational discipline: having the attitude to perform each task safely, reporting situations that may generate risk to people or property and practicing active care.

In 2020, actions were taken to ensure continuous improvement guided by the PDCA cycle methodology in the standards and guidelines that are most consistent and adherent to the business, and we focused on the audits of Critical Activity Requirements (RAC), aiming at reducing the lives changed in operations.

Health Management

Addressing the confrontation of the COVID-19 pandemic, and as prevention measures for the health and safety of all employees, we adopted the recommendation protocols of the World Health Organization (WHO) and Ministry of Health (MS) to combat the pandemic. We immediately removed those considered more vulnerable to coronavirus, such as heart disease, lung disease, immunosuppressed, pregnant women and those over 60 years of age for remote work and suspended occupational and complementary tests*.

In addition to the purchase of personal protection equipment for the entire Occupational Health team, the Company established  a medical crisis committee. This was set up to support us in establishing strategic corporate guidelines and to propose preventive measures with protocols and identifying and conducting suspected and confirmed cases of coronavirus involving company employees as well as outsourced personnel, suppliers, clients, and visitors.

Examples of such measures were the telemonitoring  of 9,287 employees, either suspected or confirmed cases, during the year, the purpose being an initial assessment, monitoring symptoms and providing guidance on appropriate care and the seeking of early medical attention. The majority of these monitored cases were suspect but when confirmed, in addition to providing guidance, we began a process of monitoring  and isolating of  the patient’s contacts, the latter also being included in the overall healthcare process. And then finally the organization of visits by professionals (doctors and nurses) in the case of hospitalized employees. In addition, in cases of decease, family members are granted three months of food vouchers, medical assistance, and online psychotherapy as well as an indemnification of 30 salaries.

Additionally, the Covid Psychological Support Committee  was set up for supporting the units,  the medical team – nursing personnel, social assistants, and managers – receiving training in mental and emotional health for countering the effects of the difficulties in employee adaptation. Training was also given on how to handle possible situations of depression, anxiety, and panic in a scenario new to all.

We held the first Health Week completely online, with the participation of 1,286 employees in webinars that addressed topics on self-care, mental and emotional health, balanced diet, adaptation to the “new normal”, among others.

To facilitate differential diagnosis between possible flu-like symptoms, we carried out a campaign against H1N1 flu with strong appeal for the need for immunization. A total of 14,000 doses of vaccines were applied.

*The actions were based on provisional measure No. 927 (published in the Brazilian Federal Ledger on 03/22/2020), adopted by the Brazilian federal government (item “The need for ASO for hiring, periodicals, except dismissal, has been suspended”) .