Stakeholder Engagement - GRI Summary

Stakeholder Engagement Results Topics and concerns raised
Colaborators Positive relationship, no conflicts Meeting labor demands (wages, benefits and improvement of the infrastructure of the work environment), ensuring health and safety in the work environment, training and development; career path.
Clients Positive relationship, ideas for innovative solutions and increased transparency Product quality; price reduction; meeting deadlines; technical assistance; innovation and development of new solutions; relationship transparency.
Providers Positive relationship, long-term contracts and established partnership Revenue (on time); partnership; performance of the contract; expansion of the products offered and the units served; higher valuation in the market.
Regulatory bodies Positive relationship, long-term contracts and established partnership Payment of taxes and fees; generation of employment and income; support for social projects; compliance with legislation, standards and technical norms; relationship improvement to make it more frequent and partnership.

Investors		 Positive relationship, mostly long-term, ideas, suggestions, recommendations and criticisms are constantly forwarded to Management Evolution of results and perspectives, understanding of the markets in which Klabin operates, long-term strategy
Communities Close relationship, transparent and open to complaints, suggestions and compliments. Participation in the dynamics of communities in the management and mitigation of impacts through participatory programs Direct impacts on people’s daily lives, related to vehicle traffic related to operations, traffic accidents, generation of noise, odor, dust, interference in the use of water, shading in agricultural crops, non-existence or material damage of fences and borders.