Ethical conduct and integrity

Value proposition: integrity and transparency in the Company’s relationships, protecting fundamental freedoms and complying with national legislation and international agreements. 

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Klabin’s Integrity and Ombudsman Channel 

In 2024, Klabin’s Integrity and Ombudsman Channel received a total of 2,264 allegations, up 2.6% from 2023, demonstrating its broad reach. A highlight of the year was its repositioning, together with the adoption of a hybrid scope with the following characteristics: 

  1. First-instance level in the organization (Integrity Channel): for reporting potential violations of the Code of Conduct, Klabin’s policies and/or applicable laws, and for submitting questions about aspects and guidelines, as described in regulatory documents;  

  1. Second-instance level (Ombudsman Office): focused on receiving complaints from Klabin’s various stakeholders that have already been handled by first-line channels but were not resolved, or for situations in which the complainant was not satisfied with the solution presented. 

During 2024 Ethics Week, an Integrity and Ombudsman Channel Infographic was launched, highlighting its different activities, as well as procedures and guidelines for reporting incidents to the channel. 

KLABIN’S INTEGRITY AND OMBUDSMAN CHANNEL

0800 718 7814 | canalintegridadeeouvidoria.com.br/klabin 

INTEGRITY CHANNEL Violations of the Code of Conduct: sexual harassment, other types of harassment, discrimination, theft/robbery, conflicts of interest, corruption, fraud, bribery and physical assault, among other types 

  1. Reports of potential violations of Klabin’s Code of Conduct and policies, or applicable legislation 
  2. Questions about the Code of Conduct’s guidelines 

What happens after a report is submitted?

Investigation

Behavioral allegations 

Examples: Complaints of harassment and discrimination are investigated by the Integrity Area. Support from the People & Management Area may be requested whenever necessary. 

Property and financial allegations 

Examples: Complaints of theft/robbery, fraud, corruption and bribery are investigated by the Internal Audit Area.

OMBUDSMAN OFFICE

For questions, suggestions and complaints about everyday processes that have already been handled by first-level service channels but were not satisfactorily resolved. 

 

What happens next? 

Cases are sent to the responsible manager for evaluation and response. Support from the People & Management Area may be requested whenever necessary. The Integrity Area monitors the response and/or action plan until the cases is concluded. 

 

What are first-level service channels?

Klabin’s channels to resolve administrative questions, operational issues or interpersonal conflicts 

 

And what are they? 

People & Management Service Center
0800 888 7022 

Medical and dental insurance, documents, benefits, vacations, salary questions, records of hours worked, etc. 

 

Facilities
Maintenance, cleaning, groundskeeping, etc. 

 

Service Desk
Systems, email, software, hardware, etc.
0800 878 5522 (ext. 5522) or “Services and Systems” on “My Klabin” platform 

 

Klabin for You 

(11) 4949 8995
Weekdays, from 8 a.m. to 6 p.m. 
Saturdays, from 8 a.m. to 2 p.m.
(except Sundays and holidays) 

 

Safety Committees
Operational health and safety, ergonomics, etc. 

 

People, Management and Leadership
Interpersonal conflicts, inappropriate behavior, organizational climate, relations between leaders and teams, and other everyday matters

 

Community Relations
Activities related to Klabin’s operations in communities
Paraná 0800 728 0607
Santa Catarina 0800 721 0228
or klabin.com.br/comunidades 

 

Investor Relations
Financial information, reporting of results, corporate governance, etc.
(11) 3046 8401 or ri.klabin.com.br/en/for-the-investor/contact-ir/

Other topics
Visit klabin.com.br/contact-us and choose one of the available options. 

In 2024, Klabin incorporated assistive technology into its Integrity and Ombudsman Channel website, offering sign language translation, voice translation and accessibility tools. The website is managed by the Integrity Area and operated by an independent company, which ensures users’ anonymity, as well as transparency and impartiality in the handling of allegations. Whistleblowers acting in good faith are protected from any retaliation. 

The operating guidelines for Klabin’s Integrity and Ombudsman Channel are set forth in its operating policy. The latest edition of this policy was approved by the Board of Directors on February 25, 2025. Management of the channel is one of the responsibilities of the Integrity Area, which is tasked with the following: 

  • Maintaining the Integrity and Ombudsman Channel ready to receive reports of potential violations of the Code of Conduct from all Klabin stakeholders; 

  • Reporting indicators and a summary of the investigations conducted to the Integrity Committee, Executive Board, Audit and Related Parties Committee and Board of Directors, annually or when requested. 

  • Handling Ombudsman cases; 

  • Investigating reports of violations of the Code of Conduct and Company policies, except in cases classified as the responsibility of the Internal Audit Area; 

  • Managing the Integrity and Ombudsman Channel and structuring its management and performance indicators;

Klabin’s Integrity and Ombudsman Channel is available to all stakeholders, 24/7, in Portuguese, English and Spanish. 

www.canalintegridadeeouvidoria.com.br/klabin

0800 718 7814 – Brazil 

0800 222 0545 – Argentina 

Whistleblowers may submit information either anonymously or by identifying themselves, and all those acting in good faith will be protected against retaliation.

 

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Cases involving violations of the Code of Conduct and bribery and/or corruption
 

Substantiated allegations:

Nature 

2024 

2023 

Corruption and bribery* 

Fraud* 

12 

11 

Discrimination** 

10 

13 

Non-sexual harassment** 

54 

65 

Sexual harassment** 

18 

24 

Client data leak*** 

Conflict of interest* 

12 

Money laundering* 

Insider trading 

*The figures reported include allegations received by Klabin’s Integrity and Ombudsman Channel or directly by the Internal Audit Area, which were investigated and determined by the Internal Audit Area to be valid or partially valid.
**The figures reported include allegations registered by Klabin’s Integrity and Ombudsman Channel and determined to be valid or partially valid.
***The figures reported include allegations registered by the Integrity and Ombudsman Channel and allegations received by Klabin’s Data Protection Area.

In addition, the channel received another 1,840 reports, classified into different categories. These reports were forwarded by the Integrity Area to senior management and the People & Management Area for assessment and handling. This number excludes cases investigated by the Integrity Area (including non-sexual harassment, sexual harassment and discrimination) and those investigated by the Internal Audit Area (involving fraud, theft, sabotage, conflicts of interest and misuse or destruction of assets). 

Allegations of a financial or asset-related nature are forwarded to the Internal Audit Area for investigation. Since October 2024, complaints about behavior, such as sexual harassment, non-sexual harassment and discrimination, have been investigated by the Integrity Investigation Center, which may call on specialists and request specific resources for this purpose. A cross-functional group has been established, made up of representatives of the Legal, People & Management and Integrity areas, to ensure impartiality and equitable treatment in decision making and consequence management. This forum receives the results of behavioral investigations, recommendations for disciplinary measures and action plans for evaluation and deliberation from the Integrity Area. 

In accordance with Klabin’s Code of Conduct, disciplinary measures provided for in applicable legislation are applied to confirmed cases. Punishments range from verbal and/or written warnings to suspension or dismissal of those involved, as well as related reorientation, depending on the severity of the conduct. 

Klabin’s Supplier Code of Conduct establishes that in the event of noncompliance with applicable laws or regulations, the guidelines of the Code of Conduct, Klabin’s policies or contractual provisions, the Company will take appropriate measures. These include educational actions aimed at improving the procedures and controls of partners, suspension or termination of business relationships, and/or legal measures. 


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Legal actions pending and/or concluded during the reporting period relating to anti-competitive behavior, including antitrust and monopoly violations

 

 

Unit 

2024 

2023 

2022 

2021 

Number of pending or closed lawsuits 

No. 

 

On October 9, 2024, the Brazilian Antitrust Regulatory Agency (CADE) initiated an administrative proceeding to investigate an alleged exchange of sensitive information between the human resources departments of certain companies, including Klabin S.A. The Company is unable to anticipate at this stage of the proceeding what the outcome of the investigation will be.


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Fines and non-monetary penalties related to environmental issues

Category 

Unit 

2024 

2023 

2022 

2021 

Monetary value of significant fines 

BRL 

Monetary value of significant fines 

US$ 

Number of non-monetary penalties 

No. 

Total number of cases resolved through arbitration mechanisms 

No. 

Accumulated environmental liabilities at year-end 

BRL 

 

Note: Fines exceeding US$10,000 are considered significant.

In 2024, Klabin did not receive any significant reportable fines or penalties. 

The Integrity Area is responsible for developing and updating a series of regulatory documents at Klabin, which establish guidelines that govern the conduct and decisions of those who interact with the Company. They include the Code of Conduct, Anti-Corruption Policy, Supplier Code of Conduct, Integrity Program Policy, Integrity and Ombudsman Channel Policy, Competition Policy and Trade Sanctions Policy (the latter in partnership with the Legal Area). 

In 2024, the Integrity Area implemented the Company’s Anti-Corruption Policy, replacing the previous Anti-Corruption Manual, as well as the Trade Sanctions Policy. It also revised the Integrity and Ombudsman Channel Policy. In accordance with the Company’s Regulatory System Policy, all integrity policies are reviewed every five years and approved by the Board of Directors. 

To promote impartiality and equity in decision making and in managing the consequences of any misconduct, the Integrity Area leads cross-functional groups composed of representatives of the Legal, People & Management and Integrity areas. The Integrity Area presents these groups with the results of behavioral investigations, as well as recommended disciplinary measures and action plans, for their evaluation and deliberation. 

 

Code of Conduct and Integrity Portal 

Klabin’s Code of Conduct reflects the Company’s values, principles and standards, and expresses its commitment to ethical conduct, respect for people and the environment, and compliance with laws that reinforce the values of justice, equality, transparency, freedom and dignity. It guides all the Company’s relationships, including with board members, Fiscal Council members, directors and employees, affiliates, wholly owned subsidiaries, suppliers, clients, shareholders, service providers, competitors, commercial representatives, public entities and agencies, financial institutions, the press, communities and society. 

The present document was reviewed and approved by the Board of Directors on May 28, 2021, including and reinforcing relevant and current topics such as Brazil’s Anti-Corruption Law, a commitment not to retaliate against whistleblowers, the Brazilian General Data Protection Law, diversity, compliance with environmental, social and governance requirements, and Klabin’s Sustainable Development Goals (KODS). The document was written in accessible language and is available for consultation on Klabin’s intranet and website in Portuguese, English and Spanish. 

For employees, Klabin provides an online Integrity Portal, which describes the pillars of the Company’s activities in this area and provides access to the Integrity Channel and relevant documents such as the Code of Conduct and Anti-Corruption Policy in a single place. New employees undergoing onboarding and those with restricted access to computers receive printed copies of the Code of Conduct for their information and they sign a declaration undertaking to comply with it.  

Klabin’s Code of Conduct guarantees employees freedom of association with labor unions. 

In 2004, Klabin launched its Supplier Code of Conduct, designed for suppliers and their employees, contractors and service providers throughout the production chain, including subcontractors, temporary workers and any other professionals directly or indirectly involved in supplying services or products to Klabin. The document is based on the Company’s Code of Conduct and policies, as well as applicable laws and regulations. 

Integrity Program 

Klabin maintains an Integrity Program aligned with market best practices, which promotes the principles and values of its Code of Conduct and complies with anti-corruption and competition laws. The program is based on pillars focused on prevention, detection, remediation and monitoring of actions that could breach the rules described in internal documents or applicable laws and regulations. 

The program is overseen by the Integrity Committee, which is composed of the legal, integrity, risk, internal controls, communication and institutional relations director; the people and corporate services director; a business director; the integrity manager; and the internal audit manager. Monitoring takes place at quarterly meetings, at which the program’s actions, indicators, results and progress are reported. The Integrity Committee oversees the program, which reports its results to the Executive Board, the Audit and Related Parties Committee and the Board of Directors, annually or when requested. 

Integrity training 

One of the cornerstones of the Integrity Program, in its prevention pillar, is internal staff training. In 2024, nine training courses on various topics were conducted by specialists, distributed over 14 sessions, totaling 25 hours. Training on the Code of Conduct and Anti-Corruption Measures can also be done in e-learning format through the Klabin Business School Platform. 

In 2024, the Company saw a significant improvement in its internal training indicator regarding the Code of Conduct, reaching 78% participation, up from 70% in 2023. This result can be attributed to intensified general and targeted communication on the topic and specific actions supported by the People & Management Area, such as group sessions for employees without access to digital platforms. 

Another highlight of the year was the participation of over 82% of employees in the Commercial and Procurement areas in training courses on competition offered to groups related to the topic. These courses are taught by specialists and provide opportunities for dialogue, reflection and relevant discussions. They are also available on the Escola de Negócios Klabin Portal (Klabin Business School). 

Ethics Week 

The 2024 edition of Ethics Week, launched by Cristiano Teixeira, Klabin’s CEO, was dedicated to combating harassment and discrimination. The event invited employees to reflect on their role in building an environment of integrity, both inside and outside the Company, and on respect and efforts to tackle harassment and discrimination. The initiative featured a diverse program of activities tailored to different employee profiles, encouraging engagement. The content complemented the integrity training available on the Escola de Negócios Klabin Portal (Klabin Business School). 

The event has been held since 2016 for Klabin employees, reinforcing awareness of ethical behavior and providing training with specialists. 

Verification of Compliance System 

In 2024, the Integrity Area, in partnership with the Risk, Internal Controls and Data Protection areas, reviewed its risks, internal controls and mapping of sensitive data in the execution of its activities, to further enhance the Integrity Program. This review of risks and internal controls is conducted annually, as part of the program’s ongoing monitoring, which also includes reports to the Integrity Committee, responsible for its supervision, and to the Executive Board, Audit and Related Parties Committee and Board of Directors. 

Relationship with academia 

Strengthening its relationship with academia, in 2024 Klabin took part in the 12th Communication and Ethics Challenge organized by the Public Relations Program at Faculdade Cásper Líbero, a renowned private higher education institution in São Paulo. The participating third-year university students worked on the theme of “How to incorporate integrity into Klabin’s day-to-day communications in a way that makes the topic accessible and interesting to all audiences.” This initiative helps broaden perspectives on the construction of meaning in everyday integrity communications. 

Third-party reputation assessments 

In 2024, the level of detail for each research parameter applied to third-party integrity assessments, background checks and reputation analysis was expanded, continuing the process of refinement that began in 2023. 

Klabin conducts third-party integrity assessments, background checks and reputation analysis, as well as commercial transaction evaluations, observing the economic sanctions in force in the conduct of its business. These procedures seek to identify potential risks, support the Company in business decision making, and ensure compliance with ethical guidelines. 

Political party contributions 

In 2024, in accordance with legislation and internal rules, Klabin did not make any contributions to political parties. During the year, Klabin’s Anti-Corruption Policy was launched, replacing the previous Anti-Corruption Manual, which explicitly prohibits contributions or donations to political parties, political campaigns and/or candidates for public office, in line with applicable legislation. 

Since 2016, Brazilian companies have been prohibited from contributing to political campaigns or organizations, in accordance with Law 13,165 of 2015. Klabin’s managers, employees and suppliers are also prohibited from making contributions on its behalf or engaging in any conduct that could appear to be a political donation or contribution on its behalf. 

Updated and verified on: 26/06/2023

09/02/2025 28/09/22