Desenvolvimento local e lmpacto nas comunidades
Local development and impacts on communities
Klabin 2030 Sustainable Development Goal
Have incentivized participatory management in place in 100% of high-priority municipalities
2021 |
2022 |
2023 |
2024 |
GOAL (2030) |
70.00% |
76.00% |
92.00% |
94.00% |
100% |
As of 2024, 94% of high-priority municipalities had incentivized participatory management in place, up 2% from 2023 and moving closer to the 100% goal. This progress reflects the Company’s efforts to promote initiatives aimed at economic and social development and fostering the independence of municipalities.
The municipalities of Telêmaco Borba, Ortigueira, Imbaú, Ventania, Tibagi and Rio Negro in Paraná; Lages, Otacílio Costa and Correia Pinto in Santa Catarina; Goiana in Pernambuco; and Angatuba in São Paulo are considered priorities, classified according to the following criteria:
Large or medium-sized Klabin operations;
High or medium economic dependence on the Company;
Low development index scores compared to other municipalities or economic output smaller than the Company’s EBITDA;
Klabin social programs underway in the municipality;
Volume of forestry operations;
Impact of Klabin’s operations on local social dynamics.
Municipalities considered high priorities based on the volume of forestry operations in 2024
Municipality |
1. Planning support (Multi-Year Plans or other instruments) |
2. Social Progress Index or another type of diagnosis |
Network partnerships (strengthening of dialogue) |
Telêmaco Borba |
X |
X |
X |
Ortigueira |
X |
X |
X |
Imbaú |
X |
X |
X |
Otacílio Costa |
X |
X |
X |
Correia Pinto |
X |
X |
X |
Lages |
X |
X |
X |
Goiana |
X |
X |
X |
Angatuba |
X |
|
X |
Paranaguá |
|
X |
X |
Rio Negro |
X |
|
X |
Tibagi |
X |
X |
X |
Reserva |
X |
X |
X |
Curiúva |
X |
X |
X |
Sapopema |
X |
X |
X |
Ventania |
X |
X |
X |
Rio Branco do Ivaí |
|
X |
X |
São Jerônimo da Serra |
|
X |
X |
Cândido de Abreu |
|
X |
X |
Congonhinhas |
|
X |
X |
Palmeira |
|
X |
X |
Ponte Alta |
|
X |
X |
Klabin acceptance rate in local communities
2024 |
2023 |
2022 |
2021 |
83.60% |
81.40% |
83.60% |
80.30% |
Klabin’s acceptance rate in the communities that are home to its operations reached 83.60% in 2024, exceeding the 80% goal and increasing 2.2% in relation to the previous year. This result was driven by several factors:
Klabin community events;
Expansion of the Minuto Klabin (Klabin Minute) and Klabin na Escola (Klabin at School) programs;
Handling of submissions received by the Klabin Social Demands platform;
Launch of Family Farming Fair;
Start of social franchises as part of the Company’s waste program;
Increased dissemination of Klabin’s communication channels in operational dialogues (forestry) and in Klabin’s community actions.
Klabin’s acceptance rate in communities is measured by an annual survey and includes the average results for the Company’s operations in Paraná (14 municipalities), Santa Catarina (nine municipalities), São Paulo (four municipalities) and Pernambuco (Goiana).
Private social investment
In 2024, Klabin allocated BRL 23.79 million to private social investment, of which BRL 15.61 million went on donations not eligible for tax incentives. The three largest donations of this type were related to citizenship and culture, representing 18% of total donations not benefiting from tax breaks.
Klabin uses a Private Social Investment Platform to allocate these investments. There are two broad categories – Regional (Klabin Local Development and Klabin Environmental) and People (Klabin Education and Klabin Cultural) – and four areas of focus: Development, Citizenship & Culture, Education, and Environment. Calls for proposals may be consulted on the Prosas website.
To find out more, see the Industry Engagement section.
Breakdown of financial resources by topic (BRL million)
|
2024 |
2023 |
2022 |
2021 |
Total investments |
292.54 |
367.99 |
306.76 |
108.33 |
Environmental |
213.71 |
274.76 |
190.71 |
102.96 |
Social |
28.80 |
33.28 |
52.19 |
66.99 |
Research, Development and Innovation |
50.03 |
59.95 |
63.86 |
41.34 |
Environmental investments (BRL)
|
2024 |
2023 |
2022 |
2021 |
Investments |
120,989,099.25 |
199,578,964.44 |
175,863,554.63 |
91,098,231 |
Operating expenses |
92,717,107.65 |
75,180,523.63 |
14,846,255.19 |
11,863,670 |
Total outlays (investments + operating expenses) |
213,706,206.90 |
274,759,488.07 |
190,709,809.82 |
102,961,901 |
Waste treatment and disposal costs |
79,394,968.49 |
65,720,761.36 |
1,083,945.82 |
- |
Savings, cost reductions, tax incentives, etc. |
62,821,268.22 |
50,988,717.56 |
62,817,504.31 |
47,919,292 |
Denominator (% coverage) – production volume |
100 |
100 |
100 |
100 |
High-priority initiatives associated with private social investment strategy
Project/program |
Description |
Social benefit generated |
KPI |
Public Management Support Program (Multi-Year Plans) |
This initiative stimulates regional socioeconomic development and supports the upgrading of skills and training of municipal public managers, using planning as a management tool for the efficient application of public resources. This work helps reduce the demand for welfare and non-systemic services presented to Klabin. |
The Public Management Support Program is offered to 14 high-priority municipalities, providing training and consulting services to improve planning and the use of public resources, such as taxes paid by the Company. In 2024, municipalities aligned their management action plans with Multi-Year Plans, monitored with the support of specialized consulting services provided by Klabin. They also assessed the effectiveness of implemented actions. In 2024, this work involved 177 secretariats and 927 government employees (56% appointed officials and 44% career civil servants). In all, 1,198 measures were planned and monitored. In terms of implementation effectiveness, 32% of the actions had been completed and 60% were in progress in November 2024. In other words, 92% of the actions planned by the municipalities had been launched. |
Reduction in welfare and non-systemic demands. |
Social Progress Index |
The Social Progress Index is a tool that assesses the socioeconomic conditions of regions impacted by Klabin’s industrial and forestry operations and expansion projects. It enables the Company to identify, measure and monitor positive and negative impacts, as well as strategically allocate resources to social, economic and environmental programs and projects. |
The Social Progress Index allows for improved regional organization and the planned application of resources by public authorities in the short, medium and long term, in line with the UN Sustainable Development Goals. In 2024, the initiative’s website underwent a redesign that gave rise to the 2030 Regional Portal, which presents the Social Progress Index scores for 12 municipalities in Paraná, 15 in Santa Catarina, and Goiana in Pernambuco, unifying the indicators in a single place. The data was updated through 2024. https://www.territorio2030.app.br/home |
Possibility of measuring the results of Klabin’s social projects in the regions where it operates and verifying the positive impacts on the evolution of Social Progress Index indicators. Guidelines for social and environmental investments, as well as for enhancing Klabin’s image among the community and investors. |
“Klabin Transforma Matas Sociais” (“Klabin Community Forests Program”) – Planning Sustainable Properties |
This program puts into practice the objective of the Company’s Sustainability Policy: to support the development of communities where the Company operates. Underway since 2015, in partnership with environmental NGO Apremavi and the Brazilian Micro and Small Enterprise Support Service (SEBRAE), it supports rural producers in improving their properties and production.
|
Conducted in 11 municipalities in Paraná and five in Santa Catarina, the Klabin Community Forests Program assists small and medium-sized rural producers in various areas, such as bringing their properties into compliance with environmental legislation, supporting food marketing, training, property diversification, and encouraging the development of associations and cooperatives. In 2024, the program carried out a survey of 310 participating rural producers, which had the following results: - 93% of respondents rate the program positively; - 86% of farmers recognize the program’s environmental benefits:
|
Income generation and improved quality of life. |
Solid Waste Program |
Klabin’s Solid Waste Program, developed with the Caminhos do Tibagi Intermunicipal Consortium since 2012, promotes and supports selective waste collection in seven municipalities in the Campos Gerais region of Paraná: Imbaú, Ortigueira, Reserva, Rio Branco do Ivaí, Telêmaco Borba, Tibagi and Sapopema. It is supported by Ambipar Environment, a consulting firm specializing in structuring cooperatives and coordinating partnerships between these groups, public authorities and society. |
The Solid Waste Program focuses on selective collection, social inclusion of members of recycling cooperatives, and community engagement to encourage environmentally responsible waste disposal. Since its implementation, the program has contributed to an increase of approximately 86% in the income of recycling agents. Klabin has also donated materials such as reusable bags for municipal selective waste collection. In 2024, the Acamarango cooperative in Reserva and ReciclaTB in Telêmaco Borba became social franchises and now provide models for management, productivity, institutional compliance, reduction of improper waste disposal, and supply to the recycling market. |
Support for municipalities in complying with the National Solid Waste Policy. Facilitation of selective waste collection in municipalities where Klabin operates. Increase in income of waste pickers and their transformation into social entrepreneurs. |
“Klabin Transforma Semeando Educação” (“Sowing the Seeds of Education Program”) |
This program seeks to improve public education by training municipal schools’ administrators, as well as Portuguese and mathematics teachers. |
Since its inception in 2017, the program has benefited 146 schools and impacted more than 1,200 teaching professionals. The initiative is carried out in 20 municipalities where Klabin operates in Paraná, Santa Catarina, São Paulo and Pernambuco. In 2024, the program involved 253 schools, benefiting more than 1,200 teachers and 370 administrators. In 2024, 11 of the 12 municipalities where the program is underway in Paraná recorded an increase in their Basic Education Development Index (IDEB) score. There were improvements in the municipalities of Congonhinhas, Curiúva, Doutor Ulysses, Imbaú, Ortigueira, Reserva, Rio Negro, Sapopema, Telêmaco Borba, Tibagi and Ventania. The municipality of Rio Branco do Ivaí maintained its average score compared to the previous survey, conducted in 2021. In Santa Catarina, two municipalities served by the program, Otacílio Costa and Palmeira, improved their indicators. In 2024, teacher training for the Natural Sciences module began in the municipalities of Telêmaco Borba, Imbaú and Ortigueira. |
Improvement in the quality of education, as measured by the Brazilian government’s Basic Education Development Index (IDEB), in the municipalities where Klabin operates. Training of skilled labor. |
A commitment to local development is enshrined in Klabin’s Sustainability Policy. Relations with communities are based on engagement with economic, environmental and social agendas, co-created with various stakeholders.
Social responsibility and community relations actions include education and training projects for the labor market, assistance for family farming and solid waste management, and a program to support public management planning. The impacts of our plants and forestry operations are identified, mitigated or reduced, in accordance with the highest sustainability standards. Negative impacts are mapped and can be consulted in the Engagement Initiatives section.
The following internal policies and documents guide the Company in this area:
Sustainability Policy;
Sustainability Vision;
Stakeholder Engagement Policy;
Reputational Capital Policy;
Code of Conduct;
Anti-Corruption Manual;
Diversity and Employability Promotion Policy;
Manual and procedures of the Company’s Social Responsibility and Community Relations Area;
Forest Purpose;
Social and Environmental Action Plan;
Stakeholder Engagement Plan;
Regulatory policies such as environmental legislation, certifications and investor bank standards (see more in the Certifications and Environment section);
Klabin Sustainable Development Goals and 2030 Klabin Agenda.
2024 objectives and goals
Objectives |
2024 goal |
Analysis of 2024 result |
Monitor the indicator regarding acceptance of Klabin in communities. |
Maintain Klabin’s acceptance rating at 80% in the municipalities where it operates, based on a set of indicators that measure perceived impacts, economic development, environmental conservation, employment, social commitment, business promotion and image. The following municipalities are covered: Paraná: Telêmaco Borba, Imbaú, Ortigueira, Tibagi, Reserva, Curiúva, Rio Branco do Ivaí, Ventania, Sapopema, Congonhinhas, Cândido de Abreu, São Jerônimo da Serra, Paranaguá and Rio Negro; Santa Catarina: Correia Pinto, Lages, Otacílio Costa, Palmeira, Ponte Alta, Santa Cecília, Ponte Alta do Norte, São Cristóvão do Sul and Capão Alto; São Paulo: Itapetininga, Angatuba, São Miguel Arcanjo and Campina do Monte Alegre; Pernambuco: Goiana. |
The community acceptance indicator averaged 83.60% in the municipalities where Klabin operates. This result exceeded the goal in all locations, taking us closer to Klabin’s Sustainable Development Goal. |
. |
Stakeholder Engagement Plan
Klabin’s Stakeholder Engagement Plan establishes an internal guideline procedure for identifying and classifying stakeholders, defining actions and communicating with stakeholders, applicable to its own operations and businesses and those of critical suppliers. In 2024, the document was approved by the Executive Board.
The following items are addressed in the procedure:
Identification and classification of stakeholders: According to its Stakeholder Engagement Policy, Klabin’s stakeholders are grouped as follows: investors, shareholders and financial institutions; employees and contractors; clients; suppliers; government bodies; educational and research institutions; the press; unions; professional associations; industry associations; and neighboring communities (see the table below).
Vulnerable groups identified in each category: Klabin identifies the presence of traditional communities (settlements composed of descendants of runaway slaves, known as “quilombos,” indigenous peoples, and villages in central Paraná that use land communally, known as “faxinal” communities) located within a 10-km radius of its forest management areas and establishes measures to protect their rights. This process follows the principle of free, prior and informed consent, which ensures transparency in relations with communities and promotes respect for their decisions. The Company refuses to operate in prospected areas that border communities or that would have a negative impact on their way of life. For more information, see the Human Rights section.
Stakeholder Matrix:
Strategic groups |
Interest |
Area responsible |
Shareholders/partners, investors and financial institutions |
Sustained profitability, preservation of assets, good governance, good image, transparency, sustainable practices, reliability, and return on investment |
Investor Relations / Finance |
Clients |
Quality, reliability of supply (timing and volume), commercial terms, competitive pricing, flexibility, transparency, and sustainable practices |
Commercial |
Suppliers |
Mutual benefits, business sustainability, good relationships, and ethical behavior |
Procurement |
Employees and contractors |
Stability, fair pay, safety, a good work environment, benefits, skills development, rewards and recognition, and transparency |
People & Management, Procurement |
Communities |
Transparency, good neighborliness, job and income creation, control of adverse impacts, investment in communities, sustainable practices, and ethical behavior |
Social Responsibility & Community Relations, Communication, Institutional Relations, Forest Operations, and Environmental Responsibility |
Unions |
Stability, fair pay, safety, professional qualification, benefits, information, transparency, sustainable practices, and compliance with specific legislation |
People & Management |
Professional associations and industry associations |
Transparency, information, and sustainable practices |
People & Management, Legal, Finance, and Environmental Responsibility |
Government bodies |
Compliance with legal and regulatory requirements, job and income creation, tax revenue, transparency, investments, and sustainable practices |
People & Management, Legal, Finance, Environmental Responsibility, Social Responsibility & Community Relations, Communication, and Institutional Relations |
Press |
Information, commercial relationships (advertisements and projects), and sustainable practices |
Communication |
Educational and research institutions |
Partnerships, information, internships, and scientific/technological exchange |
Technology and Innovation, Forest Operations, Industrial Operations, Environmental Responsibility, People & Management, Legal, Communication, and Social Responsibility & Community Relations |
Non-governmental organizations |
Transparency, partnerships, sustainable practices, compliance with specific legislation, ethical behavior, and control of adverse impacts |
Social Responsibility & Community Relations, Communication, Institutional Relations, and Environmental Responsibility |
Biodiversity |
Compliance with legal and regulatory requirements, transparency, sustainable practices, control of adverse impacts, protection and conservation, and restoration |
Forest Operations, Klabin Ecological Park, and Environmental Responsibility |
Strategy for engaging with local stakeholders
MITIGATION APPROACH:
Dialogue and operational monitoring: Direct and continuous communication between Klabin and communities provides advance information on planned operations, enabling the parties to identify, discuss and assess their positive and negative impacts and to propose prevention, reduction and mitigation measures.
Anthropic Monitoring Committee: A forum for communication between Klabin and local authorities, comprising municipal secretaries and representatives of social assistance, health and education secretariats and other institutions representing the municipalities of Ortigueira, Imbaú and Telêmaco Borba, in Paraná. Quarterly meetings monitor the areas of social assistance, education, health and public security. The committee continuously assesses relevant issues, identifies new leaders and receives updates on the progress of building work, among other aspects.
Klabin na Comunidade (Klabin in the Community): Events held in urban and rural areas, expanding the population’s knowledge about forestry and manufacturing operations and the Company’s social activities.
Basic Indigenous Environmental Plan: Developed through a participatory consultation process involving Klabin, the National Indigenous People’s Foundation (FUNAI) and indigenous communities, this plan provides for infrastructure projects in indigenous communities, as well as actions related to the environment, income generation, promotion of the Kaingang culture and support for education.
Mitigation measures: Klabin works to prevent or reduce the negative impacts of its forestry and industrial operations, such as dust, unsafe driver behavior, poor road conditions, and odors and noise from its plants.
One of the main complaints from communities is related to dust from truck traffic in municipalities where forestry operations take place. This impact is monitored by the rate of dust complaints per kilometers traveled in communities (total complaints received divided by the total number of kilometers traveled in communities during the year).
Despite improving results, the Company is challenged by the growth of its operations, leading to an increase in the number of municipalities and communities impacted. Examples of mitigation measures include:
road sprinkling;
coating of roads with successive applications of aggregate and bituminous binder;
prior analysis to optimize transportation routes, incorporating detours around communities;
selective asphalting;
installation of individual sprinklers on isolated properties.
Availability of communication channels for local communities
Communication channels are essential for establishing and maintaining meaningful connections with stakeholders. Klabin has a set of communication channels geared toward its various stakeholders, tailored to the demands and habits of each one. The main communication channels aimed at internal audiences and communities are listed below.
1. Internal communication channels:
Name of channel |
“Minha Klabin” (“My Klabin”) |
Newsletter |
“Plantão Klabin” (“Klabin on Call”) |
“Klabin Informa” (“Klabin Informs”) |
“Mural Klabin” (“Klabin Bulletin Board”) |
Campaigns |
TV Klabin |
Format |
Electronic |
Electronic |
Electronic |
Electronic |
Printed |
Varies according to characteristics of campaign and audience
|
Electronic |
Audience |
Employees
|
Employees and contractors with email access |
Employees and contractors with email access |
Employees and contractors with email access* |
Employees and contractors |
Varies according to campaign goals and topic |
Employees and contractors |
Where it circulates |
All Klabin sites |
All Klabin sites |
All Klabin sites |
All Klabin sites |
All Klabin sites |
Varies according to goals, topic and audience |
All Klabin sites |
Characteristics |
Institutional and administrative information |
Institutional and administrative information |
Institutional and administrative information of an urgent nature and based on relevance criteria |
Institutional and administrative information by relevance criteria |
Institutional and administrative information |
Varies according to goals, topic and audience |
Institutional and administrative information about the business and region |
Forms of communication |
Journalism and advertising |
Journalism and advertising |
Journalism |
Journalism |
Journalism and advertising |
Advertising |
Journalism and advertising |
Frequency |
On demand |
Weekly |
On demand |
On demand |
On demand |
On demand |
On demand |
Area responsible |
Site Communication Area |
Site/Corporate Communication Area |
Site/Corporate Communication Area |
Site/Corporate Communication Area |
Site Communication Area |
Site/Corporate Communication Area |
Site/Corporate Communication Area |
2. External communication channels:
Press relations.
Klabin’s social networks and institutional websites.
Klabin na Comunidade (Klabin in the Community) events: In municipalities where there are industrial and forestry operations, these events share information about the work performed by the Company – from forest planting to product sales – and the social programs underway in the region.
Klabin na Comunidade (Klabin in the Community) magazine and platform: These channels disclose the results of the Company’s social and environmental programs, conducted in partnership with government bodies, schools, NGOs, other companies and individuals.
Minuto Klabin (Klabin Minute): A program broadcast every two weeks on major radio stations in Paraná and Santa Catarina. It covers the Company’s work, news, and activities involving sustainability and social and environmental responsibility.
Ombudsman, complaint and grievance mechanisms available to communities:
Klabin Integrity and Ombudsman Channel
This is an exclusive and confidential resource for reporting suspected or evident violations of Klabin’s ethical principles and standards of conduct and/or applicable laws. Whistleblowers may either remain anonymous or identify themselves. Access it here. For more information, see the Ethical Conduct and Integrity section. - link Conduta ética e integridade - Portal ASG
“Contact Us” – Klabin Social Demands
The “Contact Us” service offers communication channels to receive requests, complaints, suggestions, questions, compliments and criticism from the public regarding the Company’s operational activities:
Email: faleklabinpr@klabin.com.br;
Phone line: 0800 728 0607 (Paraná and São Paulo) and 0800 721 0228 (Santa Catarina). Calls are toll-free and the channel is available 24 hours a day;
“Contact Us” section of the Klabin website: https://klabin.com.br/contact-us.
Adaptation approach
Description of aspects associated with managing relationships with local communities
Impact assessments of local stakeholders or the community: The pre-operational stage, provided for in internal procedures, includes a visit to the locations that will receive Klabin’s operations to survey conditions, needs for adjustments, possible impacts and forms of mitigation, including the dialogue process with the community.
Training for local stakeholders to communicate with the Company: Pre-operational dialogues – conducted door-to-door or at community meetings – present operational information such as wood volumes, operation periods, transportation details and community safety measures. Calendars present the possible impacts, such as dust, high-speed driving and heavy vehicle traffic, mainly involving wood transportation. Communication channels, information about forestry operations and FAQ files are also disclosed. Specifically for traditional communities, Klabin’s procedure is to apply free, prior and informed consent, in accordance with its own consultation methods for operations in areas up to 10 km from these communities. The Company emphasizes that it does not operate in areas bordering traditional communities or that impact their way of life.
Regular surveys/reviews of local stakeholders’ perceptions of the engagement strategy: A Community Acceptance Survey, conducted annually, addresses eight dimensions: perceptions of impacts, economic development, environmental preservation, job creation, commitment, image, social support, and support for local businesses. The acceptance rate is calculated based on the average assessment of the dimensions and it is a goal shared by all Klabin employees and executives.
Meetings with local stakeholders to identify emerging concerns: In addition to Anthropic Monitoring Committee meetings, the Company’s Forestry business unit holds pre-operational meetings to present information such as wood volumes, operation periods, transportation details and community safety measures. The possible impacts of operations on communities, such as dust, high-speed driving and heavy vehicle flows, mainly involving wood transportation, are also addressed.
Complaint tracking and handling: Comments received through the available channels are recorded on the Klabin Social Demands platform and/or the Ombudsman Channel, according to their nature, following the procedure established for each type.
Stakeholder engagement programs are implemented in all local operations: Operations follow a minimum protocol for mapping local impacts, providing communication channels for the community, and keeping organized records of stakeholders and requests received from them. For locations that host high-priority operations, there is an incentivized participatory management goal linked to Klabin’s Sustainable Development Goals.
Private social investment
In 2024, Klabin allocated BRL 23.79 million to private social investment, of which BRL 15.61 million went on donations not eligible for tax incentives. The three largest donations of this type were related to citizenship and culture, representing 18% of total donations not benefiting from tax breaks.
Klabin uses a Private Social Investment Platform to allocate these investments. There are two broad categories – Regional (Klabin Local Development and Klabin Environmental) and People (Klabin Education and Klabin Cultural) – and four areas of focus: Development, Citizenship & Culture, Education, and Environment. Calls for proposals may be consulted on the Prosas website.
To find out more, see the Industry Engagement section.
Breakdown of financial resources by topic (BRL million)
|
2024 |
2023 |
2022 |
2021 |
Total investments |
292.54 |
367.99 |
306.76 |
108.33 |
Environmental |
213.71 |
274.76 |
190.71 |
102.96 |
Social |
28.80 |
33.28 |
52.19 |
66.99 |
Research, Development and Innovation |
50.03 |
59.95 |
63.86 |
41.34 |
Environmental investments (BRL)
|
2024 |
2023 |
2022 |
2021 |
Investments |
120,989,099.25 |
199,578,964.44 |
175,863,554.63 |
91,098,231 |
Operating expenses |
92,717,107.65 |
75,180,523.63 |
14,846,255.19 |
11,863,670 |
Total outlays (investments + operating expenses) |
213,706,206.90 |
274,759,488.07 |
190,709,809.82 |
102,961,901 |
Waste treatment and disposal costs |
79,394,968.49 |
65,720,761.36 |
1,083,945.82 |
- |
Savings, cost reductions, tax incentives, etc. |
62,821,268.22 |
50,988,717.56 |
62,817,504.31 |
47,919,292 |
Denominator (% coverage) – production volume |
100 |
100 |
100 |
100 |
Updated and verified on: 08/08/2025