Occupational health and safety

GRI-403-9

Occupational health and safety rates and numbers  

*Number of lost-time injuries leading to a work absence of over six months. 
**Number of lost-time injuries.
***Number of lost-time injuries x 1 million hours worked.

Occupational health and safety rates and numbers – employees  

*Number of lost-time injuries leading to a work absence of over six months.
**Number of lost-time injuries.
***Number of lost-time injuries x 1 million hours worked.

Occupational health and safety rates and numbers – contractors 

*Number of lost-time injuries leading to a work absence of over six months.  
**Number of lost-time injuries.
***Number of lost-time injuries x 1 million hours worked. 

Detailed information on Klabin’s occupational health and safety results, strategic actions and commitments can be found in the Klabin’s Sustainable Development Goals section. 

GRI-403-10

Rate of work-related ill health cases involving employees (per million hours worked)  

Number of reportable work-related ill health cases involving employees and contractors (by region) 

In 2024, the Company recorded 10 cases of ill health with a presumed link to professional activity, as defined by the National Social Security Institute (INSS). There was an increase in such cases in the Southeast region, while the number of cases fell to zero in the Northeast region. 

Klabin works to prevent and treat these cases through ergonomics committees and clinical monitoring carried out by multidisciplinary health teams at outpatient clinics. Additionally, employees are referred to the Viver Bem (Living Well) program, which offers support in four areas: physical, mental, social and financial health. Find out more in the Management of this topic: Health section. 

GRI-403-3

Occupational health services 

In 2024, Klabin maintained its focus on supporting its employees, complying with regulations and conducting occupational medical tests in accordance with each unit’s Occupational Health Medical Control Program. 

A Self-Reporting Questionnaire (SRQ-20) is used in periodic medical tests. This is a health screening and monitoring tool developed by the World Health Organization and used to assess indicators of mental disorders in employees.  

During the year, occupational health procedures were reviewed to standardize practices, such as working at heights and in confined spaces, hearing conservation measures and the Medical Waste Management Program, among other routine activities related to outpatient care. 

Programs and benefits associated with health – by theme 

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Promotion of workers’ health 

In 2024, the Viver Bem (Living Well) program remained steadfast in its purpose of promoting comprehensive and preventive care, focusing on the pillars of physical, mental, social and financial health. The initiative offers support to employees and their families, encouraging healthy habits, well-being and quality of life inside and outside the workplace. In this way, the program reinforces the Company’s values and contributes to building a safer and more sustainable future.

Viver Bem program’s initiatives and outcomes in 2024

Physical health 

• Campaigns carried out: Health Month, Pink October and Blue November 

• More than 1,300 preventive medical tests performed 

• Revalidation of ergonomic analyses at 100% of units, in accordance with NR17  

• Growth in participation in physical activity platform: 38% in Brazil and 20% in Argentina 

Social health 

• Family Program launched, providing support in cases involving bereavement, fertility treatment, adoption and autism spectrum disorder 

• 332 pregnant women registered, 89 of whom are having regular checkups (60% adherence rate) 

• Benefits maintained: exemption from copayments for tests and delivery of special kits for babies 

• Implementation of name change assistance, offering emotional, social and legal support, including reimbursement of notary fees 

• Implementation of Portas Abertas (Open Doors) program, enabling family members to visit Klabin sites, strengthening relationships and promoting a more welcoming environment

Mental health 

• Educational actions: self-care, men’s mental health and psychological first aid  

• Training for more than 100 emergency response team members 

• Inclusion of specific training courses on psychological safety in the Ccompany’s leadership programs (more than 200 participants) 

• 19,348 online psychotherapy consultations and 740 consultations through the Employee Assistance Program, up 18% from 2023 

• Mental health monitoring applied to 67% of periodic medical tests, with follow-up and referral of critical cases 

• Emergency response to floods in Rio Grande do Sul: more than 300 emergency services, 100 psychological consultations and 53 psychiatric consultations

Financial health  

• Financial planning campaigns: eight talks with more than 900 participants from all levels of the organization 

• Free financial advice for employees and their dependents, with more than 200 consultations 

• Financial education courses on Escola de Negócios Klabin (Klabin Business School) portal, focused on helping employees plan their financial future 

The Corporate Workplace Safety Area, which reports to the People & Corporate Services Department, is responsible for maintaining the Occupational Health and Safety Management System and for defining guidelines and standards for all Company units. 

Following a restructuring of its safety areas, Klabin now has safety teams organized by business unit, specific coordination support areas and regional occupational safety management teams. They are responsible for standardizing safety practices in the Forestry, Paper and Packaging business units, directing strategic efforts and actively working at operational sites. 

The Occupational Health and Safety Management System, in place in all manufacturing and forestry units, follows the Plan-Do-Check-Act (PDCA) cycle, focusing on loss prevention, continuous process improvement, preservation of people’s lives, health and physical integrity, and promotion of the Klabin culture, supported by the active engagement of leaders. 

Safety training and culture 

The Trilha Cuidado e Valorização da Vida (“Care” and “Valuing Life” training courses) is essential for the development of the occupational health and safety team. It includes: 

• 14 courses focused on Klabin’s culture and improving the Occupational Health and Safety Management System; 

• a risk assessment review; 

• updated risk identification and analysis methodologies; 

• courses to foster a preventive mindset and knowledge of related processes. 

Strategy 

The occupational health and safety strategy is focused on integrating actions and responses to emergencies, including: 

• the development of standards and guidelines for inspecting and testing critical emergency systems; 

• the structuring of cross-audits on critical activities requirements and emergency systems; 

• the strengthening of safety in processes and operations. 

Each business has structured its own occupational health and safety master plan, considering its specific challenges. These plans are: 

• organized by strategic pillars; 

• co-created with leaders; 

• monitored using risk management analysis and Superar certification, ensuring they are continuously updated and aligned with best practices. 

The constant evaluation of progress allows the Company to adopt increasingly effective practices, reinforce safety as a strategic priority, and promote a safe, efficient and sustainable environment. 

Management of contractors’ safety 

Recognizing safety as a collective effort, in 2024 the Company strengthened the integration of contractors through the Contractor Safety Committee. One of the most significant advances of this approach is contractors’ increased use of the Relatos reporting tool, thereby promoting more proactive recording of unsafe conditions, active precautions and safe decisions, while strengthening a safety culture based on transparency and collaboration. Find out more about the Contractor Safety Committee in the Klabin’s Sustainable Development Goals section.